Privacy policy

Iso Escape is a railway puzzle game. This page describes the client-only version introduced in the October 2026 closed beta. For privacy requests, contact info@sproutquest.co.

Progress and sign-in

Guest progress, settings, hint balance and hint cooldowns are stored on your device. Optional Google Play Games sign-in lets the game synchronize completed and unlocked levels, selected level, stars, move counts and completion times through Google Saved Games. Google handles sign-in; the game uses the Play Games player identifier to keep saves separate. The game does not operate its own account server or database.

Purchases and advertisements

Google Play and Unity In-App Purchasing process purchases. The game checks Google purchase receipts locally and caches Remove Ads ownership on the device. The purchase belongs to the purchasing store account, which may differ from the Google Play Games account. The developer does not receive your payment card number through the game.

The game uses Unity LevelPlay and mediated advertising providers, including Google AdMob and Unity Ads. Their SDKs may process advertising and device identifiers, network information, ad interactions and diagnostics. The game grants hint rewards from the advertisement's completion callback and saves them locally. Choosing not to watch an ad does not necessarily prevent SDK initialization or all SDK data collection. The game does not request precise GPS location.

Diagnostics and support

Unity and platform SDKs may process device, session, performance and diagnostic information. If you choose to send a support email or bug report, we receive your email address, message, game version, platform, player reference and any log you attach. Review these before sending. Sending a support message is optional.

Providers and your choices

Providers process data under their own terms and privacy practices. See Google's privacy policy and Unity's player privacy policy. Processing may occur outside your country. Device and provider privacy settings may offer advertising controls.

Sign-in, purchases and rewarded ads are optional. You can play as a guest offline. See account and data deletion for local and Google Play Games data controls, or contact us about information you sent to support. Signing out or uninstalling does not by itself delete Google's saved data or purchase records.

Earlier closed-beta versions

Earlier builds used a separate game API and Unity Authentication. Their data is not imported into this version. Contact support about data from those versions. Removing data in the new app does not itself erase historical records held by the old service or support mailbox.